Refund policy

At Darling Seeb, each piece is made in small batches with care, and we want you to feel completely happy with your order.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@darlingseeb.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@darlingseeb.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

We’re happy to offer exchanges for size or a different item.

Because our collections are limited, availability may vary, we’ll do our best to help you find the right fit.

Return Shipping Costs

Return shipping is the responsibility of the customer.

If the item arrives back in its original condition, we’ll process your refund or exchange promptly.

Final Sale Items

Made-to-order pieces, sale items, and accessories (such as hats or scarves) are final sale and cannot be returned or exchanged

Refunds
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@darlingseeb.com.